Nowadays, it is quite frequent to see different problems among the flagship smartphones. That problem that offends users so badly is Black Screen of Death (BSoD). It is the state where the phone’s display screen turns to dark and doesn’t respond to commands. The Android UI doesn’t show up. In this tutorial, we will help you to fix the Black Screen of Death, the screen becomes unresponsive and similar issues on Samsung Galaxy Note 9. To deal with such problems, we have different solutions, and we are pretty sure that one of these should work for you. You should be able to fix these different problems on your phone and make your phone normally.
There could be probably two faults caused your Galaxy Note 9 malfunctioned. Either the Android OS has been affected or hardware failure has occurred. Till the problem is associated with the software part, we should be able to fix and restore the phone to its working condition. However, if somehow the hardware has been damaged due to liquid or physical damage, it would be better, that you take this smartphone to the service center. If that’s not that case, keep reading this tutorial. We have different troubleshooting solutions that cure Android OS related problems on Samsung Galaxy Note 9 smartphone. These methods are simple to understand and implement.
The Black Screen of Death is considered a more problematic issue. It generally happens due to hardware failure. Regardless, the condition of the phone, it happens, no matter if you’ve just purchased the phone or using it for a long time. In such conditions, the phone becomes unresponsive. It won’t respond to user commands. But you might not able to use the Android interface due to these bugs. It might be able to boot into different modes like Safe Mode, Recovery Mode, etc. That means the Android OS has been affected and couldn’t boot up. That’s where we can use these different modes to repair this smartphone.
We try to find different possibilities to locate the problem and solve it. Thus, we have different methods to fix Black Screen of Death problem on Samsung Galaxy Note 9. First, we will try to figure out the problem is temporary, may be caused by the running application and OS has might have crashed due to unnecessary configurations. Our priority is to resolve this issue through the basic solution. If that doesn’t work, we’ll move to advance methods. Where we would format this smartphone or it may require the Android OS to be re-installed. Therefore, you should be aware of the fact that we would format this device. That means stuff stored in the phone will be deleted.
So, if there is any chance for you to back up these files, you should do it. Before you take this smartphone to the service center, you could try these solutions. There are greater chances that you would be able to figure out the problems and fix it. Otherwise, you would probably need to reach out to the service center and seek technical cover. Try to get this smartphone repaired under the warranty terms. Now, with ado, we should apply different troubleshooting solutions to fix BSoD problems on Samsung Galaxy Note 9 smartphone.
Troubleshoot Black Screen of Death / Screen unresponsiveness on Samsung Galaxy Note 9
Apply forced reboot on Samsung Galaxy Note 9
Since we find different possibilities to figure out this problem and cure it. There could be some temporary files or configuration resisting your phone to run Android OS properly. We would force the phone reboot, we generally call this method as soft reset. With will reset the runtime environment and refresh the RAM memory. That should help your phone to reboot and run the Android OS properly.
Performing this soft reset will wipe the runtime memory and remove the clutter. Try this solution to see if that makes your phone run in normal condition.
- Press and hold the Volume Down button.
- While pressing the Volume Down button, press and hold the Power button.
- Hold these two keys for 10-15 minutes.
This will force your phone to reboot and refresh it. This is the very first thing that you should perform. It happens sometimes that Android OS gets crashed due to unknown issues happen in the runtime. If that is resisting your phone to run well, that should fix this problem.
Get rid of toxic applications and make settings default on Galaxy Note 9
Did you your end up this condition after you install some applications or change some general setting? On the Google Play store, there are countless applications and Google keeps on removing toxic ones. We have seen many users reporting the multiple issues caused by third-party applications. Thus, you must figure on your own if any of the recent application/s might have created these problems.
For that purpose, Android phones do come with the “Safe Mode”, that works identically to what we usually find on our computers. Our smartphones are like a computer that fits into our pocket. While we boot into the Safe Mode, all the third-party apps remain frozen. Thus, if any of these apps causing the phone malfunction, we would able to remove it.
Just follow the below instructions to get into the safe mode on Galaxy Note 9 and remove the toxic applications:
- Turn Off your phone using the Power key. Press and hold the Power key for 10-15 seconds. That will power off your phone.
- Now, press and hold the Power key.
- Release the key once the Samsung Logo appears.
- Then instantly press and hold the Volume Down button to abort to normal start-up.
- Continuously hold the Volume Down button till the phone finishes rebooting.
- Now, you should enter into the Safe Mode.
The Safe Mode is identical and looks like the general Android UI. However, it runs on some basic system services and applications. All third-party apps remain turned OFF.
You’ll notice the Safe Modo logo at the bottom-left position. Now, you should move to Settings->Apps->Apps list.
Now, tap on the app that you’ve recently installed and uninstall it. Similarly, do the same thing with other applications. Remove/disable all applications that you suspect as culprits causing these problems on your phone.
Moreover, you can reset the basic settings on your phone. There are chances that your recent changes to the Settings are not adopted by Android OS and it got crashed. Resetting the configuration would not delete any of your apps or files. You can perform it without worrying about anything. After all, we are finding the possible ways to fix the BSoD problem on the Galaxy Note 9 phone. So, you shouldn’t hesitate in doing this action.
- Open the Settings menu.
- Now, look for Backup and Reset.
- Tap on reset menu.
- And then, tap on Reset Settings only and perform this action.
- After that, reboot your phone.
Now, allow your phone to reboot. If any of the app or configuration was at fault, your phone would boot normally. And you won’t see the Black Screen of Death and unresponsiveness problems on your phone. These should have been fixed as now.
Moving forward, we would apply the advanced actions that wipe the internal memory of your phone. Now, we will make use of the Recovery mode to wipe your phone’s data to see if that works.
Since Recovery mode runs independently (doesn’t require Android OS to interfere), your phone should be able to boot into this mode. If that happens, we should be able to revive your phone from the bad condition.
Wipe cache partition on Samsung Galaxy S9 to remove corrupt and junk files
In one of our recent article, we have already discussed how cache memory makes our smartphone suffer from multiple performance and stability related problems over the time. If you’ve been using your phone for a long time, then the cache memory could have affected the normal working of your phone. The cache memory is associated with the applications installed on the phone. Each time we open an application, it induces some cache files to serve information and data faster to users and sustain the user experience.
However, over the time this cache memory becomes problematic and becomes necessary to remove them. The excessive cache memory counteracts with the working aspects of the Android OS, that usually output laggy and sluggish performance. It outcomes many problematic stability issues around the user interface. And in worse cases, it might not allow phone even turn ON.
Therefore, while we troubleshoot the freeze-black screen issue on Samsung Galaxy Note 9, we shouldn’t ignore the cache memory. The Android OS works systematically. The cache files are stored under the cache partition and over the time, most of the cache files become useless and turn to junk files. This clutter should be removed frequently to sustain performance and stability.
To clear the cache partition on your phone, follow the below tutorial:
Once you clear the cache partition on your phone, it will remove all the clutter and junk files present within the cache partition. It will also free some good amount of storage space on your phone.
Now, observe your phone to see if the Black screen problem still persists on your phone. If that still happens, move to next solution and have your phone formatted.
Hard reset the Samsung Galaxy Note 9 to troubleshoot unresponsive black screen issue
While performing the wipe cache partition action won’t affect the installed applications, downloads, and files stored under the internal memory. Whereas, if you choose to hard reset (factory reset) your phone, it will wipe the internal memory completely. All the data present on your will be deleted. All non-system applications, games, and themes will be removed.
The entire configuration turns to the default state. In simple words, your phone will turn to its factory state what you had for the first you used this smartphone. Because factory reset removes all third-party applications, clutter files, cache files and data stored within the internal memory, it leaves no space for culprit files or apps to stay on the phone. That should work and make your phone work like it was before.
We generally recommend our users to perform this action, at least once in three or four months. That calibrates the overall performance of the phone and sustain stability. If we keep engaged with our smartphone for a long time, they tend to become slower. It happens irrespective of the fact that your phone has plenty of RAM and processing power. The clutter and junk files keep accumulating and after a certain time, they begin affecting the running aspects the operating system and may cause some serious problems like low performance, freezes, app crashes, and sometimes, Black Screen of Death condition appear.
You better try out this method to see if that fixes these problems on your phone. To reset your phone, follow the below guide, we have a dedicated tutorial for this purpose.
Get into the Recovery Mode to access the Wipe Data/Factory reset option and perform it. That will clean your phone completely. That should have removed all the existing bugs and issues on your phone.
If you still figure out that the problem is not solved, you should take further measure and re-install the firmware on your phone. That will replace the current operating system (affected one) with the untouched native firmware.
Flash stock firmware on the Samsung Galaxy S9 to remove affected Android OS
That’s the last troubleshooting, we can perform on this smartphone. If that doesn’t work, it means there has been some kind of hardware failure on your phone. So, you better take your phone to the service center and look for further assistance. During this solution, the current firmware which might have been corrupted will be removed and a fresh copy of Android firmware will be installed on your phone.
Thus, if anyhow the problem is linked to the Android software, after you perform this action should be removed and your phone should work normally. Therefore, before you take your phone to the service center, you should give a try to this method. There are greater chances that you would successfully restore your phone completely and make it work normally.
In order to flash the stock firmware on your phone, you need to do some preparation. Like you need a Windows-based computer and an Odin flashing tool. We will use the Odin tool to flash the official stock firmware. That should replace all the affected aspects of the phone. Remember, flashing the firmware will wipe your phone completely. Everything stored under the phone’s memory will be wiped out completely. And there’s no way to recover the deleted files.
To flash the stock firmware on your phone, follow the below guide:
Till the Black Screen of Death and other problems are caused by the faulty operating system, this should remove them all. After you flash the stock firmware on your phone, allow your phone to boot up. Most probably, the phone will boot up and bring you to the normal Android UI. That’s all you need to do fix these different problems on your Samsung Galaxy Note 9 phone.
These are the available troubleshooting methods to cure most of the issues and problems occur on Samsung Galaxy Note 9. One of these should probably fix the problematic, Black Screen of Death on your phone. If you find that none of these work to vanish these issues, now you should consider taking your phone to the service center. Now, only they should be able to diagnose your phone to locate exact problem and repair.
Our comment section is always open for your questions and queries. If you find you stuck anywhere following the above solutions, do let us know. Don’t forget to share your thoughts and views on these solutions. If you have any suggestion for us, do let us know so we can improve this tutorial. We hope that that tutorial would help users to fix different problems on Samsung Galaxy Note 9 phone.