10 Most Common Samsung Galaxy A7 Problems and Fixes

Samsung has devoted this year to bring the new version of existing smartphones. The Samsung Galaxy A7 was primarily released in the year 2015 and received multiple software and hardware updates so far. Recently, Samsung has revamped this smartphone completely and brought the new Galaxy A7 2018 model. This comprises many major changes, including an infinite display screen and it is the first one to feature triple cameras. During this tutorial, we’ll discuss some most common problems that Samsung Galaxy A7 users face and how to fix these problems and bugs.

You must know these different solutions. Sooner or later, you might face any of these issues. Thus, this tutorial should come helpful to you fix minor and major problems on this smartphone. Even though the Android OS has evolved so much, it is common to observe the performance and stability related issues. Regardless of the configuration, the phone might suffer from different unexpected errors like app crashes, freezes, unexpected restart, shut down, the screen might get stuck or freeze, connectivity issues and so on. Therefore, this guide should help you fix most of the problems that occur on the Samsung Galaxy A7 smartphone. This guide is applicable to all variants of this smartphone, however, the methods might be different for 2017 and older models.

The Android OS is pretty loaded with multiple troubleshooting tools. So, you don’t need to use any kind of third-party tools or apps to fix the most common Android problems. Neither it takes so much time. You just need to read the instructions carefully and implement exactly as they are mentioned. Most of the problems are fixed by just rebooting the smartphone. Or, you just need to rule other probable solutions to remedy issues and problems. Now, we should start with troubleshooting tips and tricks to fix common issues on a Samsung Galaxy A7 smartphone.

Troubleshoot some common problems on Samsung Galaxy A7

1. What to do when WiFi won’t connect on Samsung Galaxy A7

It is quite normal to such a problem. The days we rely on our smartphone to utilize our Internet needs and transfer files. The WiFi channels off an impressive speed of data transfer, that let users connect with the faster internet connection and browse internet easily. If you find that you’re not able to connect to a particular WiFi connection, we do understand how it is frustrating to face such problems, you should try to apply the following fixes:

  1. At the very first interaction, if you find that your Galaxy A7 couldn’t connect to WiFi because of uncertain reasons, you should restart your phone and try again. It will refresh your phone and give you a new start to make the connection between your phone and WiFi network.
  2. If that doesn’t connect again, try to reach out to the WiFi modem and restart it. Let it turn off and on. Then, again connect your phone. Probably, this should work.
  3. If you find that particular WiFi Modem connects to other and doesn’t respond to your phone, then perhaps, the problem exists on your phone. There’s nothing to worry, seems some clutter is resisting your phone to connect with that WiFi, just follow the below steps:
    1. Open the ‘Settings’ menu on your phone.
    2. Tap on Reset tap on General management section.
    3. Then, tap on Reset Network Settings.
    4. and perform a reset. This will reset all the network configuration.
  4. Now you should be able to connect to that WiFi network without any other problem. If you still find that the problem is not sorted, there are chances that WiFi modem is restricted to connect to a few numbers of devices. You better reset that WiFi model or delete some connections.

If you still struggle to connect your phone that WiFi modem, do let us know through the comment section. We would try to reach out with a proper solution.

2. Mobile Bluetooth doesn’t pair with other devices

This is somewhat similar to WiFi problems. Sometimes it happens that we try to connect our Bluetooth headsets to our phone, but that doesn’t happen any how. It can happen with other Bluetooth devices tool. Here are some recommendations that you could probably try to fix this problem.

  1. If you’re connecting it for the very first time, and it couldn’t connect, try to remove some existing connections. Somewhat our phones are limited to make some numbers of connection. Thus, you better open the ‘Bluetooth’ settings, tap on existing connections and remove some of them.
  2. Secondly, you should restart both the devices. This is what I usually do when I couldn’t connect my Bluetooth headsets with my mobile. After rebooting both the device, connect them again.
  3. Most importantly, make sure that your device is discoverable. Otherwise, it won’t connect to any other device (for the first time) how many times you attempt. Open the Bluetooth Settings and make your phone discoverable.

This should fix all the Bluetooth related problems on your Samsung Galaxy A7. You could try to reset the Network settings on your to fix the existing Bluetooth and other connectivity problems.

3. Overheating problems, you can’t ignore these issues on Galaxy A7

While using the smartphone, users should thoroughly observe their phones. You must be certain of overheating problems on your phone. Recently, a buzzing news was published that Samsung Galaxy S7 caught fire due to an overheating problem. Thus, you shouldn’t ignore this problem.

There could be different things that cause your phone to become overheated. The better idea is to observe your phone thoroughly and find the exact time when it becomes overheated. Here are some recommendations that you should follow if your Galaxy A7 suffer from heating issues:

  1. You shouldn’t use your phone while it is charging. Since current smartphones are configured to charge at a faster rate, they usually heat up at the charging time. That’s very normal and there’s nothing wrong with your phone. Just stop using your phone while it charges.
  2. If your phone becomes heated without using then probably, some background apps doing that. Therefore, you should set your phone to optimize battery resource for background apps. Go to Settings > Battery > Battery Usage > More > Optimise battery usage, and tap ‘All Apps’. That will restrict the apps from using the battery unknowingly.
  3. If that doesn’t solve your problem, then it could be associated with the installed applications and cache files created by them. Thus, you better clear cached data on your phone. Just open the Settings menu and head towards the Storage section. Under this menu, you’ll see the button ‘Clean Storage’, this will remove all junk, corrupt and cache files from your phone.
  4. Lastly, if you don’t find any solution, you should consider performing a hard reset on your phone. Just enter into the Recovery on Galaxy A7 and perform ‘Wipe data/factory reset’ on your phone. That will reset your phone to its default state.

Remember, performing a hard reset (factory reset) will wipe your phone completely. All the stuff stored on your phone will be deleted. Therefore, you should create a backup, just follow our guide; how to backup Samsung Galaxy A7 smartphone.

4. Fix App crashes on Galaxy A7

It happens frequently. Users around the world report this problem. There could be one or more application that gets crashed each time you open it. It is very easy to fix such problems. Generally, it happens due to corrupt cache and junk files. So, just clearing the cache files related to that particular application shall fix this app crash problem on the Samsung Galaxy A7. Here are the most preferred recommendations:

  1. First, you should clear the associated cache files to the application/s that keeps on crashing each time you open it. Just open the Settings->Apps->Apps list, now tap on that application and then tap on ‘Storage’ option. Then tap on ‘CLEAR CACHE’ and re-launch the application.
  2. If that doesn’t work, you can reset the application. That will remove all the cache and data files linked to the application. Again, open the App’s page, tap on Storage and then tap on ‘CLEAR DATA’. That’s it, now the application should run properly and there shouldn’t be any persistent issues.
  3. Moreover, if you find that such issues are going around your whole phone, you must consider to Wipe the cache or reset your phone as mentioned in the above method.

5. Fix Samsung Galaxy Stuck at boot logo after update

After users update their smartphone using the OTA and firmware updates, sometimes things don’t go easy. It is frequent to users to report multiple issues after an update. Most common are slow performance, boot loops and boot stuck. So, if you’re facing such problems then don’t worry, you’re not the only facing such problems.

The following troubleshooting solutions should fix these multiple issues that occur after an update on the Samsung Galaxy A7:

  1. Since your phone has stuck at the boot logo/boot screen, you cannot boot into the Android UI. Therefore, we will use other modes to fix this problem. First, boot into the recovery mode on your phone. Under the recovery mode, tap on ‘Wipe Cache Partition’ and perform this action. This will wipe all the cache files that might have corrupted during the update process.
  2. Secondly, you can factory reset your phone to remove all custom settings, apps and files preventing your phone to boot normally. Remember, this will wipe your phone completely and all saved data will be deleted. To perform this, boot into the Recovery Mode again. Under this mode, tap on ‘Wipe data/factory reset’ and perform this action. This will hard reset your phone.
  3. If you find that none of the above methods work, you better re-flash the native operating system on your phone. That will remove the affected operating system on your phone and replace it with the new one. Follow this guide: How to fix bricked Samsung Galaxy A7 with stock firmware.

That should fix the boot stuck and freezing problems on your phone. Moving forward, we have more problems to discuss that you could face while using this phone.

6. Fix Slow performance and unstable Android interface

This is the most common problem that every Android user faces over the time. No matter if you’re Galaxy Note 9 or even more powerful smartphone. Over the time things turn to get slowed down and bring different issues. Perhaps, low performance and instability are the worse. We understand frustrating it becomes when our phone responds slowly to our action. We would wait for our phone to respond and complete that tasks.

If you’re facing such low-performance problems on your Galaxy A7, the following tips and tricks you must implement:

  1. The most common reason related to the low-performance problems is cached data. Over the time the cache heaps become so huge that they impact the overall performance of the phone. Thus, the user should get rid of this excessive memory. Just open the Setting and turn up to the ‘Storage’ section, there you’ll see the ‘Clean Now’ button and tap on it. This inbuilt option will wipe the unnecessary files from your phone.
  2. There’s one more way to do this more precisely. You can clear the entire cache partition. Just get into the Recovery mode on your and perform ‘Wipe Cache Partition’ action. That will reset the cache partition. It will some good amount of storage space on your phone.
  3. If you’ve been using your phone for a long time, then you must consider performing a factory reset on your phone. That will deep clean your phone and remove all clutter and inappropriate things from your phone.
  4. In order to add further elevation to the performance, we recommend you to disable unwanted/unnecessary apps. In our recent post, we find that disabling bloatware (unwanted apps) on Galaxy Note 9 would free about 1.5 GB of RAM. That will surely boost the overall performance of the phone. You must disable or remove apps that remain unused whole time.

There are even more recommendations that you could try. Follow our this guide; how to speed up Samsung Galaxy phones.

7. Poor battery life on Samsung Galaxy A7

It is mainly associated with the applications installed on your phone and your usage. Most of the time it happens one or more applications keep running in the background and consume most the of battery life. Since such applications work in the background, there are greater chances that they use the Internet data. That consumes a lot of battery life. Moreover, you shouldn’t keep WiFi, Internet, GPS, Bluetooth, etc., turned ON all the time. These connectivity features consume a lot of battery power to work.

Therefore, in order to get the most out of the phone’s battery, you must change your usage habits. Turn off the Internet when not in use and disable other connectivity features when you’re not indulged with them. Further, the following tips and tricks are helpful in fixing poor battery life on an Android phone.

  1. Make sure that enabled the battery optimization feature on your phone. Go to Settings > Battery > Battery Usage > More > Optimise battery usage, and tap ‘All Apps’. That will restrict the apps from using the battery carelessly.
  2. Next, you should keep a track of applications that run in the background. Most of the time, they are the culprits that eat most of the battery power. To keep an eye on these apps, enable the Developer Options on your phone. Then, go to Settings >Developer Options > Background Services. Under this hood, you get more insights about apps/services running in the background. Either you can disable them or uninstall them.
  3. Disable bloatware/unwanted apps. Samsung smartphones are pretty loaded with tons of applications. And many of them remain unused, so it is better to disable them. That will stop them from running in the background, saves processing power and battery life too. Just open the Apps list, then tap on the app and disable it.
  4. Make sure to turn OFF connectivity features like Location, Bluetooth, Wifi, when not in use. Otherwise, they will consume most of the battery power.
  5. If possible, try to use the lite version of the Facebook application. Basically, this app requires a continuous connection to the Internet to fetch images and latest posts, thus it keeps running in the background, using the battery and internet.

8. Unexpectedly shut down and reboot problems

Are you facing problems regarding unusually reboots? We have found many users reported these problems after an update or using the phone for a long time. Basically, the Android OS malfunctions due to inappropriate configuration and aggregation of junk/corrupt files. If that something happens to your Samsung Galaxy A7 phone, you must remove these files.

Your phone might get turned off without prior notification or error. Or in the worst case, such unexpected shutdowns can corrupt the storage on your phone. So, before something like that happens, you better follow the below recommendations to fix these problems on your phone:

  1. The first thing you could do is to revert the Settings to default on your phone. You might have changed some settings that your phone is unable to adopt. Thus, it gets turned off occasionally. Go to Settings->Reset-> Reset Settings -> Perform this reset. That will turn all settings to the default configuration. You won’t lose any of your data.
  2. There are possibilities that you’ve indulged with a toxic application/s, that is resisting your phone to run normally. Thus, try to uninstall the applications that you’ve installed recently. Then, observe your phone for a while.
  3. If that doesn’t work, you should Wipe the cache partition on your phone. Will remove all the cached data. Just enter into the Recovery Mode and perform ‘Wipe Cache Partition’ or Go to Settings > Storage > tap on Clear Now button.
  4. At last, you can hard reset your phone. That will reduce the possibilities for problems and issues to persist on your phone. Just get your phone into the Recovery mode and perform ‘Wipe data/factory reset’. That should be enough to make your normal.

If you don’t find any of the above methods work, you can try to re-flash the stock firmware on your phone. We have already mentioned the resource for that in the above methods.

9. Low Speaker Volume on Galaxy A7

Until the problem is linked to hardware, we can improve the extent of the speaker volume of certain media files. We usually find some media files/apps/games that output low volume. In such cases, we couldn’t listen to them correctly and enjoy them. Or sometimes our device gets into some problems that cause it to output lower speaker volume. So, for that purpose, follow the below recommendations:

  1. If you find that your phone outcomes lower volume on all media files, you should check the speaker holes carefully. Many times it happens that small particles stuck within those holes and resist sound to flow out properly. Use a pin to remove them, make sure to do this carefully, or else you could hurt phone’s speaker physically.
  2. Sometimes such problems arise after an update. If that’s your case, you should try to ‘Wipe Cache Partition’ or perform a factory reset on your phone. That will remove these bugs causing your phone to outcome low speaker volume.
  3. If the problem is related to certain media files, apps, and games, you can try the third-party application called ‘Speaker Boost’ to improve the overall speaker volume on your phone. Make sure to use this application carefully, and read the given instructions.

10. Network issues on calls on Samsung Galaxy A7

If you frequently observe low network signal and call issues on your phone, then you must try the below troubleshooting solution. Mostly it happens due to geographical location and environment. Like, you might be facing such issues at your home or office or a certain location. If that’s the case, you better contact your operator and ask for further help.

Otherwise, the following recommendation should work in resolving most the networking related problems on your Samsung Galaxy A7 smartphone. Just follow the below ones:

  1. Firstly, you should try to remove the SIM card tray, clean it thoroughly and re-insert your phone. That should fix problems caused by the mis-position of the SIM card. That should bring some improvements in the network signals.
  2. Now, you should go further and reset the Network settings on your phone. Open the ‘Settings’ then tap on Reset and perform Reset Network Settings option. That will reset the whole network settings on your phone.
  3. If that has happened after an update process, you better perform a hard reset on your phone. That should fix all the problems on your phone.
  4. If nothing works, better reach out to the SIM Card operator.

The conclusion

These are the common problems that occur on Android smartphones. These solutions should help you fix most of the problems on the Samsung Galaxy A7. If you still stuck with any other problem, feel free to write to us. We are open for your comments and further queries, if you have any problem or issue, don’t forget to drop your comments below. We would get back to you with a resolution as early as possible with a proper resolution.


  1. Hi

    Thanks for your tips and few easy solutions on common problem that occur, but I have question about few apps which are either very slow in opening and app which is not opening on my new Samsung galaxy A7 2018.

    My SBI app is taking very long time to open and few times it even fails to open could you plz help me to recover the problem.

    1. Hi Rohini,

      Thanks for your comment. Since you’re facing problem linked to SBI app, you could following solutions:

      1. Try to clear app cached data – Open Settings -> Apps List -> Tap on the SBI App -> Tap on Storage -> Tap on Clear Cache and Clear Data (both).

      2. If that doesn’t work, uninstall the application and re-install it from either from Google Play store or directly from the SBI site.

      One of these should work on your phone. Let me know if the issue still persists on your phone!

  2. Hi Deepak,

    Thank you so much for this guide. It helped me a lot in making my phone work again.

    I really appreciate your work.

  3. Hi! I just bought my new Samsung A7 2018 last Sat. It seems ok, but d problem is d palm swipe capture on screenshot is not working even though it’s already on, what will I do? Can u guide me on this? Thank u..

    1. Hi Bheng,

      Congrats on purchasing this smartphone. It is really good.

      Now about your question, the answer is pretty simple.

      First, just make sure that Palm gesture option is enabled on your phone (you said it is already on).

      Second, you should know that palm gesture not like ‘Air gesture’ or something that your phone will capture through Air (means without touching the phone).

      To capture the screenshot, you need to swipe your palm over the phone slightly touching the display screen. It is like swiping your palm over the screen.

      Next time you try to take a screenshot, make sure to slightly touch the screen through your palm while swiping. That’s it, you’ve taken a screenshot on your phone. Also, you could follow our dedicated guide for this purpose:

      I hope this information helps you. Let me know if there’s anything I could help you with.

  4. Actually I came here searching for a issue I have with my device but could not fix. It has been just 3 days since I purchased my Galaxy A7 and am having touch issues. The screen lags and is not smooth and very responsive even after increasing th sensitivity of the device. This issue is major in games like pubg while trying to aim even tho the internet is very quick, game resolution are low and sensitivity is at it max.This issue is also very noticeable while scrolling down social media apps or shopping websites as well.

    1. Hi Revan,

      It is really sad to hear that you’re facing such problems on a new smartphone. There is nothing to worry much. The solution is pretty simple.

      There are two things that you could do:

      1. You should try to factory reset your phone. That will remove unwanted apps/clutter/junk files causing your phone’s screens to delay actions. You just need to follow this guide: to enter into recovery mode. And perform; wipe data/factory reset action under this mode.

      2. If first doesn’t solve the issue, you must downgrade your phone/re-install the firmware on your phone. For that purpose, this guide: shall help you.

      These solutions should definitely help you resolve this problem. If you still don’t find them useful, do let me know so I can suggest you an alternative.


    1. Hi Lucy,

      There is a simple solution to this problem. Just open the Settings>Apps>Apps list>Now tap on the Video calling app. It could be WhatsApp or any one that you use for video calls. Then tap on Permissions and then enable the Telephone and Microphone options.

      That should help you. Or else just clear cache of that application.

      Let me know if you still face any problem on your phone.

  5. I have a samsung galaxy a7 2018 phone. When i capture selfi with flash light on in dark, then the picture become very black.How can i solve this problem? Realy it is unexpected result if you think as aparature, processor, Depth of view, flash light and other specification.

    1. Hi Sujan,

      Possibly, there could be two reasons for this issues.

      Either there is a hardware fault (if photos are better on other phones ( same model).

      Or, this issue can be linked to the software part.

      To troubleshoot the software part, you can try different solutions like clear its cache, uninstall the application, factory reset your phone or update the firmware.

      If you figure that is a clear hardware fault, you better visit the service center.

      Let me know your thoughts and findings.

  6. Hi, hope you can solve my problem.

    Whenever my phone goes into auto-lock mode, it can’t be unlocked. Pressing the lock button many times or using fingerprints won’t help, the screen will just keep at the lockscreen mode.
    I have to force restart everytime this happen.

    Actually, when it is auto-locked but still less than 5 seconds, i could still unlock it. But if it take too long, it won’t budge.

    Thank you

    1. Hi Ayu,

      This problem you’ve mentioned seems more likely to happen because of software issues. Try the following solutions:

      1. Open Settings -> Apps -> Apps list-> Tap on ‘Settings’ -> Storage-> tap on Clear Data and Clear Cache.

      Now, again setup the lock on your phone and check it further. Most probably, it should work.

      2. Ensure that your phone is running on the latest update. If there’s any update pending, you should update your phone.

      3. Next, you can wipe its cache partition to remove clutter and junk files.

      4. Lastly, you can factory reset your phone.

      These solutions should fix your problem.

      I hope it helps you!

  7. Is there a known issue with the power button? After it was switched off, I am unable to turn it back on.

    1. Hi Sheila,

      In this case, you would need to observe whether your phone is not booting up or there’s something bad the power key.

      1. Try to boot into the Safe Mode. If your phone is able to boot into this mode, probably some applications are preventing it from turning ON.

      2. Try to get into the Recovery Mode and perform ‘Wipe cache partition’.

      3. Also, you can perform ‘Wipe data/factory reset’ using the recovery mode.

      If your phone doesn’t boot any of these modes, you better seek help from the service center.

      This should help you!

  8. There is no sound for incoming calls. No sound for music and videos. Please assist because I love the phone very much. Hope to hear from you
    ASAP. Thanks

    1. Hi Ferdinand,

      You just need to factory reset on your phone. That will make your phone work again properly.

  9. Hi! First of all thanks for all the tips and solutions you gave.

    But i have a problem.

    My new Samsung galaxy a7(2018) gets connected to 2g network while turning mobile data on. And at the same time if the phone is rebooted, it gets connected to 4g network and after keeping mobile data off for a few hours it again gets connected to 2g network when turning mobile data on. And again i have to reboot it in order to access 4g network. The sim card is working fine in other devices. Plz help me out with this!!

    1. Hi Akash,

      Thanks for your comment.

      The solution to your problem is quite simple. Since you want your phone to connect to 4G all the time, you must ensure that following setting is selected:

      1. Open Settings on your phone.
      2. Tap on SIM & Network.
      3. Now, tap on the preferred network types.
      4. Select the first option 2G/3G/4G(Automatically).

      Now, restart your phone and observe it. If that doesn’t work, just perform Network Settings reset. This will make things default on your phone related to SIM and networks.

      I hope this helps you.

      1. I have the same problem, and changed the operator sim card to another operator….same problem.
        I went to support who initialized my phone with latest software,…same problem.
        I always have to restart to get 4G. Even Airplane mode does not help.

        A friend has the same problem, it seems it’s common in this model

        1. Hi Yehia,

          That’s really sad to hear. Did you perform a factory reset. If problem is somewhat linked to Android firmware then factory reset should help in this case.

          I would suggest you perform this action and let me know if that fixes it!

    2. man is your problem solved? i have done everything to solve it but no success. please lemme know how ur problem was solved

  10. i have just purchased Samsung A7 but i am not satisfied with its camera result. my fried has VIVO V11 and in her phone photo clarity is better than samsung.
    is there any settings are require?
    specilly selfi mode pictures in samsung a7 i dont like

    1. Hi Nisha,

      I can understand your problem. However, that’s something related to hardware, so we cannot do anything about it. If you want to try something, you can try to factory reset your phone or wait for an update.

  11. Hi,
    I bought A7 (2018) model couple of months ago and have been noticing a strange behavior during call.
    Whenever I call the Phone Dialer randomly enables the VideoCall feature.
    Also the screen unlocks itself when in pocket during conversation.
    Can you please help.

    1. Hi Mehul,

      Thanks for reaching us. The issue seems to be related to the phone dialer application. The following recommendations should help you:

      1. Clear Phone Dialer app’s cache.

      Just open the Settings-> Apps -> Apps list-> Tap on Phone Dialer app and then tap on Storage. There, tap no Clear Cache and Clear Data.

      This should work for you. In case it doesn’t try the following one.

      2. Reset App preferences:

      Open Settings -> Tap on Apps -> Tap on three-dot button present at the right-top and select ‘reset app preferences’

      Now, restart your phone.

      This should fix the problem on your phone.

      I hope these solutions would work for your

      Let me know in case you still won’t find them helpful.

  12. I have samsung a7 2018…jab Maine phone liya tha to 2:30 hour m full charge hota tha but ab 5 hour m full charge hota h please you solve my problem

  13. I have recently changed my service provider and immediately have been having serious problems connecting to my WiFi. It often shows me that it is attemptimg to connect and then says something about not finding the IP (all this when I check the connection through settings and have the WiFi “On”. When I asked the new service provider if they could help they explained that thr problem is something that arises from my cellphone (SM A720F).
    Can you suggest a solution?

    1. Hi Cathy,

      Seems that your phone is facing lags and unresponsiveness. You can follow this tutorial to speed up your phone:

      You can implement these solutions on your phone.

      These should help you. Let me know your thoughts!

  14. hiee this is dhamini here samsung galaxy a7 touch is not working what to do other all sensors and task bar is opened

    1. Hi Dhamini,

      You can perform two actions, either you can try to clear it cache data or perform a factory reset. Till problem is linked to firmware, one of these actions should help you. Otherwise, take it to your nearest service center.

  15. Hi i have problem pn viber video call with my galaxy A7 2018
    I cant see full numbers on timer only 1/2 is showed in video call

  16. Hi i have a problem with samsung a7 battery draining so fast what should i do.
    Plz give me any solution for that thank u.

    1. Hi Venkatesh,

      There are many solutions to cure this problem. You should follow our detailed guide for that purpose that we’ve made for Galaxy S8. They work Galaxy A7 as well. Here’s the guide:

      This should help you calibrate battery performance on your phone.

      I hope this helps you!

  17. I got the 4G and 3G signal when the phone was restarted but when I am using wifi signal after 24-hours when switching back to data, no 3G and 4G signal in area ‘A’, only 2G. When restarting the phone immediately in area ‘A’ I got the 3G and 4G signal again.

    It is very annoying to restart the phone each time to get 4G/3G signal in area where the 4G and 3G signal is strong.

    Already put network on 2G/3G/LTE auto and reboot,
    Already reset network setting,


    1. Hi Jeff,

      It is really sad to hear that you’re facing such network problems on your phone. To completely get rid of this problem, you would need to factory reset your phone. That will surely remove this problem. Ensure that you create a general backup before performing this reset. Use as a reference.

      1. I have the same problem, and changed the operator sim card to another operator….same problem.
        I went to support who initialized my phone with latest software,…same problem.
        I always have to restart to get 4G. Even Airplane mode does not help.

        A friend has the same problem, it seems it’s common in this model

  18. Hi,

    I have just bought A7 and i have huge problems with camera. Every picture is blurred. I am phone addict so i am familiar with settings but i couldnt solve this. I tried to focus, to change settings to turn on HDR but pictures are terrible. Everything is blurry.

    Please help.

    1. Hi Luka, That seems very abnormal behavior. If possible, try to share any of the images that you’ve taken. That will me provide a better solution to your problem.

    2. I have the same problem with my A7. It worked fine and now it wont fovus ar all! The wide lence is the only camera working and the selfie camera!!

    1. Hi Jimmy,

      That’s very sad to hear. Let me know the exact problem you’re facing. Whether network signals are there or not? And what happens when you connect call? Let me know, so I can help you in a better way.

  19. Hi,
    Good morning. I already have issue about what I purchased last week which is Samsung Galaxy A7 2018. Is it normal that whenever I am browsing internet it is getting hot or sometimes it is over heating? I already did what you have said on this problem, but nothing has change.
    Please help. Thank you very much!

    1. Since it is new, that might be the actual problem. Just continue using this phone 1-2 weeks more and check after that. That should become normal over time.

  20. Hi I have buy Samsung smartphone Samsung Galaxy A7 when I am playing pubg mobile in my smartphone after 15 minutes it heats up very fast what can I do for it Samsung companies they don’t play pubg this mobile but I want to play pubg please help me

    1. Hi Nishant,

      There’s nothing you could do. The Pubg game has intense graphics details and gameplay, that, of course, requires extensive processing power and GPU support, thus your phone gets heated up.

      In this case, I would suggest you debloat your phone, remove unwanted apps and files. That will free some good amount of processing power and storage space on your phone. That would make your phone heat less.

  21. Hello, i am facing network issues in my a7 2018 model.I got an update of around 350mb.After the update i am not able to access the youtube,google etc. Only whatsapp and Instagram works in my phone. Even i am not able to download any images or videos from whatsapp. All i can do is send and receive message. I have two samsung a7. Both are facing the same issue. Please help me out

    1. It had happened many times that my a7 phone is not ringing while the phone of the one calling me is ringing. What seems to be the problem here?
      Please help us. Thank you.

  22. It had happened many times that my a7 phone is not ringing while the phone of the one calling me is ringing. What seems to be the problem here?
    Please help us. Thank you.

    1. Hi Glady,

      This is a bug. If you’ve recently update your phone to Android Pie, then that might be causing this problem. Either you could wait for stable-fix update or perform a factory reset. One of these action should help you!

  23. This fucking phone stuck on 2g and need a restart everytime.
    Factory reset doesn’t help as I bought my phone very recently.

  24. I have a Samsung A7 2018. First I tried both SIM cards and it worked perfectly. Then I started using just SIM 2 and now, when I try to insert two SIM cards (or even just one SIM card in SIM 1) the device doesn’t recognise it and / or say that the SIM card(s) is(are) blocked… I know I have the option of the hard rebut, but, with so many apps installed, I’d really not like to do it… Do you see any easy fix?… I’d really appreciate it… Txs a lot!

    1. There’s nothing to worry must. Just open the Settings on your phone and perform ‘reset Network settings’. This will wipe all information regarding SIMs and then try using them.

  25. After a recent update on my Samsung A7 the time on the navigation bar won’t display am and pm. Done the required changes in the settings. It shows am and pm on the settings though but won’t change on the navigation bar.

  26. I have updated my A7 last week but after the update my internet speed is affected severely. Internet speed become worst and now it’s very slow. I am requesting you to take a neccessary action and help me to solve this issue.

  27. I bought this A7 2018 2 months ago.But I can’t Connect this phone to laptop or computer.whenever I try to connect my phone through USB this remains in charging mode only.I have tried everything bt nothing happens.Please give me solution

  28. My Mobile internet is very slow, before update it was very good. How to restore back to older version on Samsung A7(2018)?

  29. Hi my samsung A7 2018 i bought months ago and my problem is its draining fast the battery after the major or software update with the android pie 9.0 help me how to fix this issue

    1. Since you’ve updated your phone, you must proceed with performing a factory reset on your phone.

  30. i bought my samsung A5 2018 exactly a month ago. but three days ago it started acting funny. i can receive calls but i cant make any calls. this is happening on all my outgoing calls, all contacts and this is very frustrating. where ni live and work, there is a good network coverage. please help because am so frustrated since my job entails making and receiving many calls daily.

    1. First, contact your network providers. If they don’t help you or they can’t, you can perform actions like Wipe cache partition and a factory reset.

  31. HI,



    1. Hi there,

      It seems that you’re phone is running out of free internal space. That could be due to cache and clutter files. I would suggest you clear cache on your phone:

      I hope it helps you!

  32. I bought galaxy A7 last night. but it’s camera is really poor. size and quality of photos are poor(quality is anormal). I googled the problem and found that problem could be from noise reduction system. but I can’t deactivate it yet. please suggest me a solution

    Thanks a lot

    1. Hi there,

      You can perform a factory reset on your phone. If that doesn’t work, we suggest you reach out for some technical help from the service center.

  33. I got my A7 last week Tuesday then Sunday I switched it off when charging it then Monday morning tried to switch it on guess what it does not switch on anymore…what could be the prblm

    1. Hi Auriri,

      That sounds really annoying. It seems that your phone’s firmware has been bricked somehow. I would recommend you get into the recovery mode: and perform a factory reset or wipe cache partition action. This should help in fixing your Galaxy A7 that won’t turn ON.

  34. My Galaxy A7 used to connect well with my home Wifi, but ever since a software update was installed 2 weeks back, it is unable to find that wifi network again.

    It works on other devices. So I guess some software update made it happen. I have tried in safe mode, reset the network settings, changed my router as well but nothing works. Only a software update from Samsung might solve this issue.

    Whats your take on it ? Anything more that i can try ?

    1. Hi Saahil,

      Did you factory reset this phone? Sometimes it happens that official updates bring such instability.

  35. I m not able to connect Wifi..I tried everything …it’s getting connected on my other android phone but it’s not able to connect in my Samsung A7 Galaxy Triple camera…pls reply

  36. WiFi won’t connect on Samsung Galaxy A7 problem persist after resetting my network configuration as you mentioned in your first issue

    and my router don’t have any kind of restriction for my mobile device.

    kindly help me out for the best solution.

    Mayank Sharma

  37. Love my Samsung Galaxy A7 but recently during a conversation the person on the other end stop hearing me although I hear them. Not catching any buttons with my ear and the only way to carry on is hang up and re-dial.

  38. Update the OS to 9. Some updated UI is a bit sluggish. But the major issue is on the SIM 2. SIM 2 can receive sms, send sms, use data mobile and receive calls but unable to make outgoing calls for SIM 2. After process of elimination switching SIM’s, still not working. The call drops almost immediately after making a outgoing call. Samsung A7 2018 model.

    Will do a factory/hard reset. Will backup my data using Switch Smart app from Samsung. Will also use it to restore.

    Will see if this will help.

  39. Hi,
    My Samsung A7 2018 camera features seem different after update, all the feature at the top of the phone bar, like auto focus, has all disappeared. Cant get full optimal use of the camera as the pictures aren’t coming out as clear as before. Kindly help please.

  40. Hi, I have SAMSUNG GALAXY A7 2018, the income call volume is increasing automatically when I answering the phone call, so how I adjust the income call volume?

  41. Mera phone Samsung Galaxy a7 2015 h yh grm ho jata h 2minte me apne aap switch of ho jata h Kya kru

  42. Hi, my problem to my samsung a7 phone is that my camera does not work. Whenever i click the camera app it appears black on the background even in the front camera it doesnt work too. So I tried clearing the cache then resets the setting of the camera but only the back camera gets back to normal then when i clicked the front cam it doest work, it only displays black and then my phone hangs. It’s so sad because i keep on doing this thing whenever i use the back camera.

    Please kindly help me out for the best solution. Thanksss

  43. Hi, thanks for your tips.
    I download new update for a7 2018 and he is now slow.How to back on previous version?Thanks!

  44. Hey ,
    I am facing issue with my galaxy samsung A7 2018. In my mobile some bluetooth devics are not showing. I tried everything but not showing.
    Spcially with headphone and speackers

    1. Hi Nikita,

      Most probably, this issue is being caused by expired cache files.

      Open Settings->Tap on Apps-> Tap on Setting app->Tap on Storage->Then Tap on Clear Data and Cache.

      Right after that reboot your phone.

      This should probably fix this problem on your phone.

  45. Hello, Deepak.
    I bought a Samsung A7 2018. If some one calls me only the number is displayed not their name even though I have their name and number saved on contact.
    Please advise.

  46. Hello,
    My phone also working well 4g network no heating. But it it auto connect sometimes 3g and 2g network. 3g and 2g network my phone heating.. why how i fix it..?

    1. Hi Harry,

      Did you try the factory reset or anything else? This could help you fix your phone till the problem is associated with the operating system.

  47. What about game issues? While playing games like moba games where you have to hold screen for your character to walk then suddenly it automatically release the hold screen(walk) without removing my thumb. Why is it happenning? Not only for moba games but also on other games. Please help..

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