While Google Pixel 3 XL is being purchased around the world, we have observed some problems being faced by the users who have this phone already. Through browsing mobile forums, we find that users are reporting some bugs related to the camera application. And it is most likely that it is not related to the hardware. Therefore, to troubleshoot that camera app that keeps crashing on Google Pixel 3 XL, we’ve got some fixes and solutions that you implement right away.
While troubleshooting this problem, it is clear that either there is something that is preventing this app function correctly, or this app itself creates this problem. Therefore, there are different methods to remedy such problems with Android applications. Even if you’re facing the same problem on any other application, this guide is applicable to that as well. There could be various reasons that causing this problem. We will try to implement some solutions and move towards some advanced actions to fix this app freezing and crashing problems.
Possibly there could three reasons causing this bug to come out; either this app is faulty or being interrupted by third-party app or service, or the issue is more likely to be linked with Android OS itself. Whatever be the issue, we will thoroughly deal with them. While troubleshooting this problem, it is not likely that we would need to reset this phone. However, if the problem is linked to the Android OS somehow, we might need to perform a factory reset Google Pixel 3 XL. For this reason, we recommend you to back up your phone before doing so.
If you carelessly perform the format action, your phone will be wiped off completely. And we cannot revert that action. You can use the applications that come preinstalled like Google Drive, and Google Photos. These apps will help you sync your most of the media and document files over cloud storage. Or else, just copy your data on your computer using the USB cable. That’s enough to get started with this troubleshooting guide that helps to overcome and fix camera app crashing bugs on Google Pixel 3 XL smartphones.
In order to troubleshoot this bug, you don’t require any kind of third-party tool or utility. The Android OS comes with plenty of such tools. The following solutions should help you fix app crashes and related bugs on your phone.
Solution 1: Apply force reboot on Google Pixel 3 XL to fix camera app crashes bug
This is the very first thing that you should always apply while you encounter such problem. Many Android problems are vanished after we reboot or force reboot our phone. Basically, while we apply a force reboot on our phone, it deeply clears the real-time processes and gives them a fresh start. Therefore, if there was anything problematic with them causing the camera app to run properly would be solved.
Here’s the method to force reboot Google Pixel 3 XL:
- Press and hold the Power Off key.
- Hold the key, until it turns off completely and then release it.
- Now, allow your phone reboot.
That’s the way to force reboot this smartphone. It will give a fresh start to your phone. And if the problem is small, it might have been removed.
Now, open the camera application on your phone to observe further. For better performance and productivity, we recommend you to enable the Developer Options:
Solution 2: Wipe app cache and data of the camera app to fix crashes on Google Pixel 3 XL
This helps most of the time. The cache data is gathered when we open an application. No matter whether it is camera app or something else, the cache files are generated to improve performance and maintain user experience. These cache files turn into junk and clutter over time and it can cause instability and unknown errors to the application.
Hence, getting rid of this gathered becomes necessary when the app starts to behave unusual and unnatural. While we troubleshoot crashing problem of the camera app, we cannot skip this.
The following steps are required to clear app data and cache on Google Pixel 3 and 3 XL smartphone:
- Open the Settings.
- Tap on Apps -> List of Apps.
- Then, tap on the Camera app.
- Tap on Storage.
- Now, tap on Clear Cache and perform it.
- Then, tap on Clear Data and perform.
- Exit Settings.
Now, open the camera app on your phone. Thereafter, it should work normally and it shouldn’t freeze or crash. If the problem still persists, there are chances that some external apps/services are preventing it from running normally.
In order to figure that, we can use Safe Mode and troubleshoot that problem.
Solution 3: Use safe mode to troubleshoot app crashes on Google Pixel 3 XL
The Safe Mode is like a maintenance mode where only system apps remain active and the rest of the apps remain inactive. Thereby, one easily identifies whether some third-party app, is creating the problem or not. There are chances that you might have recently installed some third-party applications, and one of them could resisting camera app to function correctly.
And to boot into the Safe Mode is much easier. You gotta just follow the below steps to enter into this mode and troubleshoot your phone further:
- Press and hold Power Menu till the Power menu appears.
- Now, press and hold the Power Off option.
- This will bring up the Safe Mode option.
- Tap on the Safe Mode to boot into it.
Now, your phone should boot into the Safe Mode. You will see that Safe Mode boot logo at the left or right bottom of the screen. Within this mode, all third-party services stand inactive. So, now when you open the camera app again, there’s nothing that could bother it.
Now, open the camera app and observe. If it still shows the same error and gets crashed each time, then probably the problem is linked with the application or the Android OS itself.
Or if it works properly, certainly there’s an application causing it to malfunction. Just try to uninstall the third-party apps that you’ve recently installed on your phone. That will fix the problem.
Solution 4: Remove the application and re-install its latest version
So far, we have figured that either there could be a problem with the application or the Android firmware. Therefore, the next recommendation would be to delete this application from your phone. And re-install its latest version from the Google Play store. That would the correct action to take. Sometimes it happens that apps get corrupted on our phone. So, that should fix this camera app bug on your phone.
If you’re not aware of the steps required to uninstall the application, just follow the ones below:
- Open Settings.
- Tap on Apps -> List of Apps.
- Tap on the Camera App.
- And hit the Uninstall button and confirm your action.
- After that, open the Google Play app on your phone.
- Now, search for Google Camera app and install it.
That’s it. Now, hit the Google camera app on your phone and inspect it thoroughly. There are greater possibilities that all the issues should have been wiped off. Thereby, you shouldn’t face any further on this application.
Solution 5: Factory reset your Google Pixel 3 and 3 XL phone
If you find that none of the above solutions worked so far, and think that problem is linked to Android software somehow, you can factory reset your phone. However, you must know that perform this action will wipe your phone completely. Everything that is stored within the internal memory is deleted during this action. And once this action is performed there’s no way to turn back this action.
For this reason, we recommend you to back up everything that is stored within your phone. Use the Google Drive and Photos applications to pursue this task. Or just move your important files to your computer. Creating a backup is always a good way to proceed to such actions.
In order to factory reset these smartphones, we would use the Recovery mode. Most probably, you must have heard about this mode. In basics, this mode planted for maintenance purpose, and its independent environment allows users to modify the Android firmware.
The following steps will take you through this process:
- Turn off your phone using the Power button.
- Now, boot your Pixel phone into the recovery mode.
- Under the recovery mode, select and perform ‘Wipe data/factory reset’.
- After this action is performed, exit the recovery mode.
This will thoroughly deep clean your phone and remove all the bugs on your phone. It will turn your phone into a factory fresh piece. For that first time, it would take several minutes to boot up and bring you to the setup page. Just enter your Google account details and configure other settings.
That’s all you could to troubleshoot your Google Pixel 3 XL suffering from camera app crashing and similar problems. These solutions should be enough to deal with such problems. And through performing a factory reset, you can get rid of almost all Android problems and issues. That ends our troubleshooting guide here.
If you still find something bothering you on this phone, you just let us know through your comments. We would be glad to help you out. Use the comment section below and make sure to provide details as much as possible. That helps us provide a more precise solution to your problem.