Google Pixel and Pixel XL were designed with all good features and specifications so that users could really get the most of the phone. However, that doesn’t mean that you won’t face the problems that usually happen. The most common problems that we find on our mobile phones are linked with their performance and efficiency. And it obvious to observe such problems by the time we get old with our phone. In this troubleshooting guide, we help you fix low performance and freezing issues on Google Pixel and Pixel XL smartphones.
You might be among those users who got their phones to keep freezing and they can’t get the phones to do anything when these are freezing. Usually, there is no response from any button for at least a minute and the phone will start working randomly. If you even got such a problem with your Google Pixel or Pixel XL, these solutions should help you. And if they don’t, make sure to contact us. We would be happier to guide you further.
Fix Google Pixel and Pixel Xl Freezing Issues by Restarting
If you find your Google Pixel or Pixel XL freezes with the screen on, follow this tutorial of How to Solve Google Pixel and Pixel XL Freezing Up. First, try to restart your phone by holding the power button for about 30 seconds so that you can give it a fresh start. If it doesn’t freeze after restarting, then try to troubleshoot freezing.
This step is recommended if your device freezes more than once, so you need to check for a larger issue. Below we have some solution to troubleshoot your phone to get the best solution on how to solve Google Pixel and Pixel XL freezing. Before we go to the next step, make sure that you have charged your Pixel phone or Pixel XL to ensure that it has enough battery life until you finish all the troubleshooting steps.
Basics steps to troubleshoot Google Pixel and Pixel XL low-performance issues
If your phone is working after you restarted it, try to do some steps below to diagnose the cause of freezing up.
1. Check for Android updates
It is commonly known that system updates can bring improvement that may fix your issue with the frozen screen. follow the steps below to check for and install system updates:
- Open the Settings app on your Google Pixel or Pixel XL.
- Scroll down to the bottom of the screen and then tap About phone > System updates.
- You will see the status of your update. Follow any on-screen steps.
2. Check storage and clear space
This step is required if you see issues if your phone’s internal storage is full or almost full. if you have this issue, you will need to free up space that your phone needs to work properly by removing unnecessary files and clear cached data. Follow the steps below to check how much storage your phone has:
- Open the Settings app on your Google Pixel or Pixel XL.
- Under “Device” tap Storage.
- See how much storage you have available. Normally, your Pixel phone or Pixel XL can start having issues when less than 10% of storage is free.
If you are running low on storage, you must free some good amount of free storage on your phone’s internal memory. That’s among one of the most common reasons that mobile phone gets slower over time.
Fix Pixel XL freezing up by troubleshooting apps
After you have done with all steps above about How to Solve Google Pixel and Pixel XL Freezing Up, continue with this important section. There are several steps needed to troubleshoot apps on your Google Pixel or Pixel XL for freezing.
1. Check for app updates
It is important for you to know that app updates can bring improvements that may fix your issue. Check to see and get updates for your apps by following the steps below:
- Open the Play Store app on your Google Pixel or Pixel XL.
- Tap the Menu button at the top left of the screen.
- Tap My apps & games.
- Apps with available updates are labeled “Update”
If an update is available, tap the app > Update
If multiple updates are available, tap Update all
2. Close apps you are not using
By default, generally, you don’t need to close apps. Android automatically manages the memory that apps use. Regarding this freezing issue, you need to completely shut down an app, including any background services that it may be using. Follow the steps below:
- Open the Settings app on your Google Pixel or Pixel XL
- Tap Apps
- Pick the app from the list
- Tap Force stop
To help you identify apps that cause problems, make a list of which apps you force stop.
3. See if an app is causing the problem
The low performance or freezing issues may be caused by an app that you downloaded. To see whether a downloaded app is causing the problem, you can reboot your device in a safe mode.
By rebooting your Pixel phone, you can start your phone with only the original software and apps that came with your Pixel phone. It is because there are some apps that you can download that may cause your device to keep freezing. Follow the steps below to reboot in safe mode:
How to reboot in safe mode when your device is on
- Press and hold the Power button
- In the box that opens, touch and hold Power off
- You will see a “Reboot to safe mode” box. Tap OK
- Your device will start in safe mode. You will see the words “Safe mode” in a box at the bottom.
How to reboot in Safe mode when your device is off
- Press the Power button
- After the Google logo has shown on your screen, when the animation starts, press and hold the Volume down button.
- Keep holding it until the animation ends and your device starts in safe mode.
- In a box at the bottom of your screen, you will see the words “safe mode”
After rebooting in safe mode, run your Pixel for a while with just stock Android software running. If the issues go away in safe mode, the problem is probably caused by a third-party app downloaded on your device. Otherwise, then your Pixel phone likely has a hardware issue that should be covered under warranty.
4. Find problem apps with safe mode
If you want to find problem apps in safe mode, you can use your device normally and see whether the problem goes away. When you are in safe mode, you can only use original apps in safe mode, not any downloaded apps. If the issue goes away when your phone is in safe mode, probably a downloaded app is most likely causing your problem. Now, find out which app causing the problem by following the steps below:
- Restart your device to exit safe mode
- One by one, uninstall recently downloaded apps. after each removal, restart your device in normal mode and see whether removing that app solved the problem.
- After you remove the app that is causing the problem, you can reinstall the other apps that you removed.
You may want to make a list of the apps that you reinstall so that after you removed the app that is causing the problem, you can reinstall all apps on the list. If the issue doesn’t go away after all steps above, you may want to wipe the app and system cache. Finally, if the issue is still remaining after wiping the app and system cache, you have the last chance: Factory reset.
Perform a factory reset
This action comes helpful in almost all scenarios. Whether the problem links to the operating system, apps or settings, doing a factory reset ensures that everything becomes to its default position. Before you proceed any further, you must know that this will wipe everything out of the phone. That includes photos, videos, contacts, apps/games, and settings.
Therefore, you should back up all the important things before you go ahead and reset your Google Pixel or Pixel XL smartphone. Once you proceed to this action, there’s no way to revert it. So, you should be careful while doing it. To perform a factory reset on your phone, just follow the below steps:
- Power off your phone.
- Now, boot your Pixel phone into the recovery mode.
- Under the recovery mode, select and perform ‘Wipe data/factory reset’.
- Wait till this action is completed and then, exit the recovery mode.
That’s it, now observe your phone thoroughly. It should work fine now. Basically, a factory reset removes all third-party apps, data, and settings. And turns your phone into its factory-fresh condition.
So, these are available troubleshooting solutions to fix performance lags and freezing issues on Google Pixel/XL mobile phone. If you’re still unable to fix something on your phone, you’re most welcome to reach us. Leave your comments below, so we could help you.