There has never been a better time to automate your business. You can use text automation to send emails at the right time, follow up with prospects dropping your purchases, synchronize data between applications, and notify team members of new assignments. Next-gen software solutions from https://www.thryv.com/features/text-automation/ let you send automated appointment reminders, receipts, and other payment communications to prospective and existing customers.
Let’s take a look at seven ways in which a text automation software can be helpful for your business:
1. Encourage Clients to Leave Reviews and Referrals
You can send a text message to your loyal customers thanking them for their kind words and discount vouchers for future purchases, whether it’s a Google review, a comprehensive compliment, or an appreciation from friends or family. In this way, your clients will unknowingly be promoting your products and services. This is somewhat similar to what a Google review software company can do for your business, which is getting more reviews for you!
2. Send Special Offers to Clients on Special Occasions
You can send follow-ups to your clients with special incentives on their special occasions (such as birthdays or anniversaries). If they haven’t purchased in a while, they’ll be motivated to visit your website and complete their purchase.
3. Improve Your Products and Marketing
You can hire someone to configure the data collection system to know your customers’ interests and see which items are the most popular. Moreover, you can use algorithms to ask your customers why they like a particular product and then use the data to make insightful business decisions.
4. Send Reminders to Clients
Consumers need to be aware if you are selling. After all, some customers may need (or desire) your goods or services, and your messaging about discounts or promotions may be the trigger they need to complete the transaction.
Just text your customers to let them know how they can buy. You can even put a link to your website in the text to make it easier for people to complete their purchases.
5. Inform Customers About the Latest Collection
Are you about to launch a new product or service? If so, evoke some excitement by letting your regular customers know about it. For example, you can give them a discount if they pre-order or a one-time promo code if they spread the word on social media. Using text messaging as an additional way to spread the word about new services is a great idea.
6. Save Time By Sending Messages in Bulk
Sending booking reminders or SMS surveys to your customers, whether one at a time or in bulk, are just two tasks that can be automated. Optimum results can be achieved by finding the ideal time to send such text messages. Instead of submitting a survey at the end of the month, sending a survey to a customer two days after purchase may be the best way to get feedback.
7. Improve the User Experience
Improving every user experience is an essential part of any well-run company. Use text message surveys to gauge your strengths and weaknesses. In addition, you can improve the entire customer experience by tapping into the power of customer feedback.
Finding new techniques to get your customers’ attention and getting your message across is a changing marketing game. Incorporate these text messaging methods into your sales and marketing funnel to reach your customers interested in your products and services!