5 Tech Advancements That Have Provided Outsourcing Opportunities

Running a business can be expensive. Everyday expenses can dramatically reduce profits, making one wonder why they’re even in business. Your business expenses might be expensive now, but that doesn’t mean they must remain that way. The following tech advancements may enable you to outsource tasks, save money, and keep your customers satisfied:

IT Answering Service

If you work in IT, you’ll likely know how disruptive tech support calls can be. You want to help the people who call, but you can’t always be available to take their calls. That’s where an IT answering service comes in.

The businesses offering such services are essentially 24/7 virtual receptionists. They can answer your calls during the day, after business hours, when you’re busy, or 24/7. They can provide various convenient services like call screening and escalation, custom scripting, call flow, and call analytics. If you’ve been wanting to improve customer connections while enjoying fewer interruptions in your day, an IT answering service might be the answer.

Customer Support

Having dedicated customer support workers can be expensive. You can easily spend more than $60,000 per year paying a full-time customer service worker to ensure your customers are satisfied with your business. While customer satisfaction is important, you can outsource a customer support role and spend less while still making your customers happy. Thanks to tech advancements, we now have the ability to use AI-powered chatbots and virtual assistants to handle a broad range of customer needs.

Data Entry and Processing

Data entry and processing is a time-consuming yet necessary task in the average business. You might not like dedicating human resources to it, but someone has to do it. Fortunately, technology now exists for us to outsource these mundane tasks.

We can implement AI data entry automation tools to speed up the process. Humans may still need to oversee the data entry, but it’s far quicker. Alternatively, you can outsource data entry to virtual assistants. Their hourly rate is typically far more affordable than someone already working in your business.

Supply Chain Management

Managing supply chains can be complicated. This is especially true when encountering frustrating delays and shortages. However, supply chain management software platforms have been a great help to businesses worldwide.

We can now outsource supply chain management to third-party logistics providers who use some of the best supply chain software. Not having to manage this in-house may save you a great deal of time, money, and stress. 

Accounting and Bookkeeping

In-house accounting workers can be helpful. You’ll always have them around to answer your accounting-related questions. However, their in-house services can be costly when you’re paying an average salary of around $60,000 to $101,000.

Fortunately, technology has been a game-changer in this respect. You can rely on cloud-based accounting software, enabling you to outsource your accounting to professionals. There are even convenient automated systems to streamline your accounting needs.

Your business might have many processes to make it run efficiently, but that doesn’t mean all of them need to be taken care of in-house. Technology like accounting software, data entry tools, and answering services have meant that you can outsource many tasks for more seamless and affordable everyday operations.

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