2020 has changed ways of working, processes, sales channels, business priorities, and even forms of communication. Companies have been adopting these new ways of working to the circumstances, but also to the new demands of consumers. Because customers have also changed.
Their demands when it comes to buying, their preferences when purchasing products or services, their search for added value, etc. In this sense, companies, whatever their sector and size, must take note of these new trends.
The business world has changed. This year has been a revolution in every sense of the word, in the workplace. The Covid-19 pandemic has turned upside down all sectors and types of companies, their working methods, their ways of contacting customers, their processes, and so on.
Virtually every company has had to modify some of its methodologies in the wake of the coronavirus. But if there is one thing that unites all companies and has been basic to the survival of many, it has been the internet.
Most business services are now online. The way that many companies have adopted in order to survive or continue in business has been to establish online tools and solutions. Consumers now seek business services online, to avoid travel or contact with other people. But this has also streamlined processes or expanded markets. Services like the Tech Support and Managed IT Services in New York offer durable connectivity with the targeted online audience. For example, you can consider hiring a virtual receptionist bilingual service for your office, if your company or business is located in the US, and where the majority of customers/clients are Spanish speakers.
Let’s take a look at the main trends in companies and the challenges they face in 2021 and how they must tackle them in order to attract customers and adapt to the new normal.
Business trends in 2021
Achieving leadership despite the distance.
Teleworking is emerging as the solution for many companies to be able to continue with their activities. It was key in 2020, but it will continue to be so in 2021 as maintaining distances is a fact that seems likely to be maintained for a long time and in this scenario, the new challenge will be how companies will apply methods of managing teams that telework 100%.
This trend in companies is, therefore, key to defining the restructuring of leadership models.
It’s all about the team. More than ever, it has been demonstrated that companies are made up of people and without them, there is nothing. It is, therefore, necessary to make plans to bring workers together. To do this, plans must also be put in place for them, from online classes, social benefits, flexible working hours, etc.
New technologies to be able to hold meetings at a distance is an advantage, but they must be productive. The trend in companies nowadays is to use applications to connect with other colleagues. But it is vital that they serve a purpose and lead to conclusions.
Betting on customer service.
It is also more important than ever to take good care of customer service. New consumer trends demand companies with good communication, that are accessible and that respond to queries when they are needed.
Therefore, virtual receptionist and call answering services offered by Conversational.com are great options to invest in this service, without it being a high cost.
New hires and online training.
In order to be an adapted company, you may need to incorporate new professional profiles. To do this, make a good selection process in which you take into account the new trends in HR.
But you should also take care of the company’s staff, offering, for example, training for further professional development. Particularly in terms of new technologies, big data, etc.