Have you ever thought about adding an 800 number, also known as a toll-free number to your business? Well, you should definitely consider adding it, as it can be a reasonably inexpensive business asset, no matter the size of your company. The list of benefits for an 800 number is quite long; it can increase your brand recognition as well as your ROI and sales. Here is everything you need to know on the topic of a toll-free number and its advantages.
What Is a Toll-Free Number?
A toll-free number is a specific service number that allows customers to call you without being charged for it because your business covers the bill. The toll-free number is an excellent way for both small and large companies to become more available to customers and set up a conversation between you and your target audience. They are also an important investment in terms of profitability. In many ways, a toll-free number is a necessity in business. When thinking about purchasing a toll-free number, please take a look at virtual receptionist pricing, as the two together will make your business as modern as it can be.
Improving Customer Satisfaction
Having a way in which your customer can directly and instantly reach you is more than essential. It can make or break the opinion of your customer service. When information about you and your products/services can only be found in the search engine result page, it can lead to the feeling of distance and unsatisfied customers.
A toll-free number can help you improve your customer service by being available to take their call. This tool makes it easier for your customers to reach you and have their questions answered. They will be able to call you any day, at any time, and it won’t cost them a thing, a situation that should increase the quality of customer service and distinguish you against your competition. The easier you make it for your customers to reach you, the more likely they are to remain loyal to your company.
Brand Identity and Credibility
A good 800 number enables your customers to identify and remember your company’s brand. A great combination for a vanity toll number, for example, is a marketing tool for most businesses. For example, 1-800-4PHONES would definitely be so much easier to remember than 1-800-750-8337. Investing in such a number is also a fantastic way for customers to call you when they are a service provider. 1-800-TAKEOUT or 1-800-FLOWERS will be the go-to number when somebody needs flowers or food delivery. Having a number like this gives your business credibility and improves its image.
People are more likely to remember interactions or unique numbers than fill out a form to contact you. A toll-free number allows you to offer both of the above. With easy to reach customer service and a memorable number, you will be able to attract customers and maintain them; it is a win-win situation that will return your investment in the 800 number and potentially expand your customer base rapidly.
Marketing and Analytics Tool
We’ve already talked about using a vanity number, but did you know that a toll-free phone number can help you better track your marketing efforts? A toll-free number with extensions is a great way for you to know how many people were able to track an advertisement.
Think about it. If you have a campaign that consists of printed ads, or maybe you have even rented a billboard, it is tough to perform detailed analytics of the audience you attracted.
On the other hand, the toll-free number allows you to create extensions, which can then be associated with a particular campaign and show you how well it is doing. Your toll-free number can act as an analytics and marketing tool and, as a result, can increase your call volume, sales, and ROI.
When it comes down to an 800 number, the location doesn’t matter. If your company relocates, your customers won’t be able to notice the difference and will still call up and make their order. You will still be reached by your toll-free number regardless of where your headquarters are, simply by forwarding your calls to your new phone.
Also, did you know that once you buy a toll-free number, it’s yours for life? Even if you change providers, you can take your number with you to your new provider and still keep it operational.
There are many benefits to purchasing a toll-free number for your business. It is definitely an investment worth every penny, as it will distinguish you from other companies and increase the quality of your customer service. Be creative when choosing your number and see how much it adds to your products or services’ overall value.